Privacy Policy

1. Organization Responsible for Your Information

PG BrightWorks Property Services is responsible for personal information under its control.

Privacy inquiries and access requests may be directed to the Privacy Officer for PG BrightWorks Property Services using the contact information at the end of this policy.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect:

• Your name, phone number, email address, and service address.
• Property information, service selections, window or panel counts, surface areas, access details, and service instructions.
• Photographs, videos, measurements, estimates, invoices, appointment records, and service history.
• Communications sent by phone, text message, email, website form, or another agreed channel.
• Payment and transaction information processed through an authorized payment provider.
• Website technical information such as device type, browser, approximate location, IP address, referral source, pages visited, and form activity.
• Marketing preferences, consent records, and unsubscribe requests.

3. How We Collect Personal Information

We may collect personal information:

• Directly from you through website forms and quote requests.
• During phone, email, or text-message conversations.
• When you schedule, receive, pay for, or review a service.
• Through photographs, videos, measurements, and service records created while estimating or completing work.
• Through website cookies, analytics, hosting systems, and similar technologies.
• From a property owner, representative, referral partner, or other person authorized to request service on your behalf.

4. Why We Use Personal Information

We may use personal information to:

• Respond to inquiries and prepare quotes.
• Confirm service availability and property access.
• Schedule, provide, document, and follow up on services.
• Process payments, issue invoices, and maintain accounting records.
• Communicate appointment reminders, job updates, service instructions, and customer-support information.
• Send promotional messages when permitted and manage marketing preferences.
• Improve our website, advertising, services, and operations.
• Protect customers, workers, property, equipment, and business systems.
• Prevent fraud, investigate disputes, enforce agreements, and meet legal obligations.

5. Consent

We collect, use, and disclose personal information with consent when required by applicable law. Consent may be express or implied, depending on the sensitivity of the information and the reasonable expectations surrounding the interaction.

By voluntarily submitting information through a quote or booking form, you consent to its use for responding to the request and providing related services.

You may withdraw consent, subject to reasonable notice, contractual restrictions, legal requirements, and information we must retain for legitimate business or legal purposes.

6. Phone, Email, and Text Communications

We may contact you regarding quote requests, scheduling, appointment reminders, service updates, invoices, customer support, and other transactional matters related to your request.

Promotional emails or text messages will be sent only where permitted by applicable law. Messages will identify the sender and provide an available method to withdraw consent or unsubscribe.

You may reply STOP to applicable marketing text messages or use the unsubscribe instructions included in an email. Message and data rates may apply according to your mobile provider.

7. Cookies and Website Analytics

Our website and service providers may use cookies, pixels, scripts, analytics tools, and similar technologies to operate forms, remember preferences, measure website use, understand advertising performance, detect abuse, and improve functionality.

Browser settings may allow you to block or delete cookies. Disabling certain technologies may affect website or form functionality.

8. When We May Share Information

We may share personal information with service providers that support our operations, including:

• Website, hosting, form, CRM, and scheduling providers.
• Email, telephone, and text-message providers.
• Payment processors, accountants, insurers, and professional advisers.
• Advertising, analytics, and customer-relationship platforms.
• Contractors or workers who require information to estimate, schedule, or complete an authorized service.

We may also disclose information where required or permitted by law, to respond to legal process, protect rights or safety, investigate fraud, collect a debt, resolve a dispute, or complete a business transaction.

We do not sell personal information in exchange for money.

9. Third-Party Platforms and Cross-Border Processing

Some providers that store or process information for PG BrightWorks may operate outside British Columbia or Canada.

Information handled in another jurisdiction may be subject to the laws and lawful access requirements of that jurisdiction.

10. Payment Information

Payment-card information may be collected and processed by an authorized third-party payment processor. PG BrightWorks may receive limited transaction details but does not necessarily store complete payment-card numbers on its own systems.

11. Photographs and Videos

We may create property photographs or videos for estimating, service documentation, quality assurance, safety, training, and dispute resolution.

We will seek appropriate permission before using identifiable customer information or identifiable property imagery in public marketing materials.

12. Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain service and financial records, resolve disputes, enforce agreements, meet legal obligations, and protect legitimate business interests.

Retention periods vary according to the type of information and the reason it was collected.

13. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information under our control.

No website, electronic transmission, cloud platform, or storage method can be guaranteed completely secure. You should avoid sending unnecessary sensitive information through ordinary website forms, email, or text messages.

14. Accuracy

We rely on customers to provide accurate and current information. Please contact us when your contact, property, or service information changes.

15. Access and Correction Requests

Subject to applicable law, you may request access to personal information under our control and request correction of inaccurate or incomplete information.

We may need to verify your identity before responding. Access may be limited where permitted or required by law, including when disclosure would reveal information about another person, confidential business information, or legally privileged information.

16. Children

Our website and services are intended for property owners, tenants, businesses, and authorized representatives. They are not directed to children, and we do not knowingly seek unnecessary personal information from children.

17. External Websites

Our website may link to third-party websites or platforms. PG BrightWorks does not control and is not responsible for their content, security, or privacy practices.

18. Complaints

Privacy concerns should first be directed to the PG BrightWorks Privacy Officer. We will review and respond to reasonable complaints in accordance with applicable law.

You may also have the right to contact the Office of the Information and Privacy Commissioner for British Columbia.

19. Changes to This Policy

We may update this Privacy Policy as our services, technologies, providers, or legal obligations change.

The updated policy becomes effective when published with a revised effective date.

20. Contact the Privacy Officer

Privacy Officer
PG BrightWorks Property Services
Prince George, British Columbia

Phone: 778-983-2593
Website: pgbrightworks.com

Please include enough information to identify your request, but do not send unnecessary sensitive information through ordinary email, text messages, or website forms.