Terms and Conditions

1. Acceptance of These Terms

By accessing this website, submitting a quote request, scheduling a service, or purchasing services from PG BrightWorks Property Services, you agree to these Terms and Conditions.

If you do not agree with these terms, do not use the website or submit a booking request.

2. Services

PG BrightWorks provides exterior property-care services that may include window cleaning, pressure washing, soft washing, solar panel cleaning, and related services offered at the time of booking.

The availability, scope, method, and price of a service depend on the property, surface material, condition, accessibility, weather, safety considerations, service area, and information provided by the customer.

3. Quotes and Estimates

Quotes are based on the information, photographs, measurements, panel counts, window counts, surface areas, and access details available at the time the quote is prepared.

PG BrightWorks may revise a quote before work begins when the actual property conditions differ materially from the information provided. Any revised price will be communicated before the additional or altered work proceeds.

Unless stated otherwise in writing, a quote is not a guarantee of permanent availability and may expire after a reasonable period.

4. Scheduling and Access

Customers must provide safe and reasonable access to the property and service areas at the agreed appointment time.

The customer is responsible for:

• Providing accurate property and contact information.
• Moving vehicles, furniture, decorations, planters, and other loose items when requested.
• Closing windows and doors and identifying leaks, damage, fragile areas, or known property concerns.
• Securing pets and providing access to required gates, water connections, electrical connections, or other agreed facilities.
• Obtaining any required permission from the property owner, landlord, strata, or authorized representative.

5. Weather, Safety, and Service Changes

Exterior cleaning may be delayed, rescheduled, modified, or refused because of rain, freezing temperatures, snow, ice, wind, smoke, unsafe roof conditions, inaccessible areas, equipment concerns, or other circumstances affecting safety or service quality.

PG BrightWorks may decline to clean a surface when the proposed work could reasonably cause damage, create unsafe conditions, violate manufacturer guidance, or produce an unacceptable result.

6. Existing Damage and Surface Limitations

Exterior cleaning can reveal pre-existing defects that were obscured by dirt or buildup. These may include failed seals, scratches, oxidation, staining, loose paint, cracked glass, damaged siding, deteriorated caulking, mineral deposits, surface wear, and water intrusion.

PG BrightWorks is not responsible for pre-existing damage, defective materials, hidden structural problems, improperly installed components, or deterioration that becomes visible during or after cleaning.

Some stains, oxidation, mineral deposits, organic marks, paint, concrete discolouration, or permanent surface changes may not be fully removable through standard cleaning.

7. Customer Property

Customers should remove or secure fragile, valuable, loose, or water-sensitive items from service areas before work begins.

PG BrightWorks is not responsible for loss or damage involving items that were not moved, disclosed, protected, or secured after reasonable preparation instructions were provided.

8. Payment

Payment is due according to the invoice, quote, booking confirmation, or other written agreement provided for the service.

The customer is responsible for applicable taxes, approved additions, and any disclosed travel fee, minimum service charge, deposit, or rescheduling charge.

Overdue balances may result in collection activity and the suspension of future service, subject to applicable law.

9. Cancellations and Rescheduling

Customers should provide as much notice as reasonably possible when cancelling or rescheduling an appointment.

PG BrightWorks may charge a reasonable cancellation, rescheduling, or call-out fee when a crew has been reserved, dispatched, denied access, or unable to complete work because the property was not prepared as agreed. Any applicable charge should be disclosed before it is imposed.

10. Satisfaction Concerns

Customers should inspect the completed work when reasonably possible and report concerns promptly.

If an area covered by the agreed service was reasonably missed, PG BrightWorks may inspect and, where appropriate, return to address the concern. A satisfaction commitment does not guarantee removal of permanent staining, defects, damage, oxidation, or conditions outside the agreed service scope.

11. Photographs and Service Records

PG BrightWorks may take photographs or videos of service areas for estimating, documentation, quality assurance, safety, and dispute resolution.

Identifiable customer information or property images will not be used publicly for marketing without appropriate permission.

12. Website Information

Website content is provided for general information. PG BrightWorks may update services, pricing, availability, policies, and website content without prior notice.

Website descriptions do not replace a property-specific quote or written service agreement.

13. Intellectual Property

The website design, copy, branding, graphics, photographs, videos, and other original content are owned by or licensed to PG BrightWorks and may not be copied, reproduced, or commercially used without written permission.

14. Third-Party Services

The website may use third-party services for forms, scheduling, communications, payments, analytics, hosting, and other operational functions. Those providers may have separate terms and privacy practices.

15. Limitation of Liability

To the extent permitted by applicable law, PG BrightWorks will not be liable for indirect, incidental, special, consequential, or punitive damages arising from website use or service delivery.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.

16. Indemnification

To the extent permitted by law, you agree to be responsible for claims, costs, or losses resulting from inaccurate information, unauthorized service requests, unsafe conditions you failed to disclose, or your breach of these terms.

17. Governing Law

These terms are governed by the laws of British Columbia and the applicable federal laws of Canada.

Any dispute will be handled in the courts or lawful dispute-resolution forum having jurisdiction in British Columbia, unless applicable law requires otherwise.

18. Changes to These Terms

PG BrightWorks may update these Terms and Conditions periodically. The revised version becomes effective when published with an updated effective date.

19. Contact

Questions regarding these terms may be directed to PG BrightWorks Property Services.

Phone: 778-983-2593
Website: pgbrightworks.com
Service area: Prince George, British Columbia